Question 1

What's the delivery charge inside Kathmandu Valley?

Accepted Answer

Kathmandu Valley flat rate is Rs. 100. Long routes such as Thankot, Sankhu, Godawari, Goldhunga and Tarkeshwor are Rs. 130. Very long routes such as Lele, Tin Piple and Sanga are Rs. 150.

Question 2

Do you deliver all over Nepal?

Accepted Answer

Yes we do. You can check the rates for your area on our branches page.

Question 3

Do you handle fragile items or products?

Accepted Answer

We do not handle fragile materials. If you choose to send fragile items, the responsibility for any damage remains with the sender.

Question 4

Do you handle Cash on Delivery?

Accepted Answer

Yes, we handle Cash on Delivery (COD) on all supported routes.

Question 5

How do I track my order?

Accepted Answer

Enter your tracking number on our parcel tracking page to see live status.

Question 6

Do you provide international delivery services?

Accepted Answer

Yes, we provide international delivery services and cover almost every destination country.

Question 7

How can I contact customer support?

Accepted Answer

You can reach our customer support team by phone, email or live chat. All contact details are listed on our Contact Us page.

Question 8

What is the COD settlement period?

Accepted Answer

We settle Cash on Delivery within 12 working hours after a ticket is created.

FREQUENTLY ASKED QUESTIONS (FAQs)